When an Office Depot Vendor Assistant has sent a dispute back to you with a request for Proof Of Delivery, the dispute will be in the status of “Requested POD”. You can list all disputes in this status by clicking the REQUESTED POD link on the Left Navigation bar.
When you receive a POD request for a dispute, you can open and review the dispute, read any messages from the Office Depot Vendor Assistant in the History section of the dispute details, and respond to the dispute. In most cases, you will be asked to attach Proof Of Delivery in the form of a PDF file. You can attach more than one PDF file if necessary.
Click Re-submit to Office Depot when you are ready to send the dispute back to Office Depot. A popup window will appear where you can enter a Reason/Message in the text area box. This is optional. Click Submit to resubmit the dispute to Office Depot with your response.
You can also send a message to the Office Depot Vendor Assistant from the Add Dialog feature on the dispute before resubmitting the dispute back to Office Depot. This is useful if you need to clarify any issues or communicate with the Office Depot Vendor Assistant before taking further action.
Note that the dispute may not be paid if you do not take action responding to a request for proof of delivery.