Access to various features of the system depends on the user role(s) granted to your user account.
There are two user roles for vendors:
• Vendor User: create, submit, view, and resolve disputes
• Vendor Admin: view disputes and access administration tools (e.g. administer users)
If you believe your access was set up incorrectly, please contact the administrator of your company account. They will be able to provide you with additional access via "Settings".
Note: User accounts can be granted both user roles if, for example, there is a user within your organization who can both administer users and work on disputes.